We’d Love to Hear From You!

Got questions? Looking for support?
We’re just a call or email away
Call us

(02) 9024 5500

Email us

info@betterconnected.org.au

Working hours

Open: Monday-Friday 8-4

Follow us on Facebook

Our hubs

Rockdale

454 Princes Highway, Rockdale NSW 2216

Caringbah

386 Port Hacking Road, Caringbah NSW 2216

Cronulla

Level 3, 38-60 Croydon Street, Cronulla NSW 2230

Jannali

Rear 527 Box Road,
Jannali NSW 2226

Miranda

95A Karimbla Road, Miranda NSW 2228

Feedback & Complaints

At Better Connected Community Services, we are dedicated to delivering an exceptional customer experience. We actively welcome feedback from everyone—whether you’re part of our team or a valued client. We have the right mechanisms in place to gather, record, investigate, and respond to your input with complete transparency.

We don’t just stop at collecting feedback; we manage it thoroughly, monitor follow-up actions, and analyze overall data and trends. This approach helps us continuously improve and ensure we are always moving forward.

If you would like to provide your feedback, please complete the form:

Organisation has involved the following advocacy services and community groups, which represent the diversity of consumers, to improve consumer’s opportunities to raise issues and resolve complaints:

Older Persons Advocacy Network (OPAN)

Phone: 1800 700 600

Seniors Rights Service

Phone: 1800 424 079
https://seniorsrightsservice.org.au

Translating and Interpreting Service (TIS National)

Phone: 131 450

If your dissatisfaction persists after an internal investigation is concluded, you may approach a relevant external agency:

Aged Care Quality and Safety Commission

Phone: 1800 951 822
https://www.agedcarequality.gov.au/making-complaint/lodge-complaint